Well today was the first contract I have had with the company I’ve signed 1099 with. Things felt really scattered and crazy last week when I went in to sign, but today it showed me how really crazy things are.
I’m shadowing one of their techs until I’ve proven myself. That means that I go on jobs with one of them, and then either watch them or do the work or half and half. Well I knew things were going to be insane anyway because M started his camp today. I’m really excited he got into this camp. It’s therapeutic, through his mental health care place, with kids with similar issues. The only thing bad (and it really is a hardship) is that it’s hours are 10-3 pm. I know no sane working parent set THAT schedule. Until today I was told there was no before/after care (more about that later). It was really great for him to get in, as there are about 80 kids who apply/get recommended and only about 10 get in. They really want Mark but trying to get a job around a schedule like that is near to impossible. I knew that going in, and when working with Jess who does schedules at my contract place I talked to her about having to pick him up. I arranged carpooling with another Mom and she takes him, but I am supposed to drop them off. Ironically, now it would work much better if I took them but she can’t change. Uggg.
So back to today. My first gig with the new company. I’m supposed to meet the other guy at the client’s at 11:30 (time of the appointment). First off the directions are wrong - and in spite of 2 calls, and 2 different individuals, they neglect to mention that there is an error. They kept telling me to drive down "the side" of the auto place - well "the side" was their parking lot, and finally after 3 turn arounds, a guy came out to talk to me about why I was trying to navigate the lot so much. I actually asked him where what I was trying to find was and he pointed to the "other side" - which was actually a street on the other side of an 8 foot fence for their establishment. Turned around and parked, having arrived just on time, I waited. At a couple minutes I went into the client, introduced myself and sat to wait. I waited about another 15 minutes and finally went outside to call the other tech (no answer) and then called Jess, again.
Turns out there is a 1 hour scheduling "window" and he said he would be there in 20 minutes or so… Needless to say, I’m really glad that the book I’m reading (Robert Jordan’s Wheel of Time, Book 9, Winter’s Heart) is on my palm pilot. The tech showed up at 1:00. Yes, I sat in my car for 1.5 hours. I felt very embarrassed not really personally but for my "company" who’s tech couldn’t arrive on time, even with 1 hour leeway. Of course, having squeezed it in, we had a fairly lengthy job ahead of us, and as far as I know I did most of the work, which was fine. The tech really didn’t tell me too much about what they do, just gave me tasks, which I did as fast and as well as I could - all of it was basic stuff. I hit a snag on the printer though since it wasn’t in the regular list of printers, and it was an IP printer (that took a bit to remember how to do) - I got what I thought was the driver (correct device listed after doing a printer driver update in Windows) but the test page came out as several pages of postscript text. Obviously not set up correctly. About an hour in, I noticed that it was apparently about 20 minutes before M needed picking up, and in a panic I called a backup (my kids’ stepmom). Well then I learned that the laptop I was configuring was still on CST, not MST. I was an hour early. Thinking it wouldn’t take much longer, I told her I would call her back if I needed her to go. Well, about the time I had issues with the printer, it was 20 minutes until M had to be picked up. Barely enough time to make it. I had to leave the other tech (I really don’t think he was doing anything since I was doing everything on the service order) and he had to clean up the printer. I apologized to him, explained that I really hadn’t planned on it happening my very first day. He said that "it always happens". An alarm sort of went off in my head with that but I didn’t really pay attention that second.
I just kept trying to remember how crazy it felt the first few days at INS. The thing is, they were very organized in all the important ways (the ones I’m going to bitch about now). So my stress level was justified. Things definitely need to be reorganized here. I’m the new kid on the block so I doubt I’ll be listened to, but we’ll see how things go. I think after sitting back a while it might be possible to sit down and talk to the owner - maybe instead of doing the tech work I could do some of the scope work and work out some legitimate scheduling routines (this type of work should be this long) etc and move them away from set times. It’s just getting them behind and crazy. But I know that being new, you don’t just walk in and tell people how to do things. So I’ll wait and see.
Anyway, back to today. By the time I got to pick up the boys, it was 3 minutes after 3 pm (fine - not really late), and yes I drove like a demon but also caught a lot of green lights thank goodness. But I was in tears. I told the people that I just didn’t see how I was going to do this, with trying to find a job and needing to work so badly just to get our bills paid. The lady who was the brunt of my tears apparently had no idea why we hadn’t been told but there was actually AFTERCARE on Mondays and Thursdays (yes I could have stayed at the client site). This actually made me feel worse at that point. It’s until 5 and I’m not sure that will really even help because it just may be in the middle of yet another client.
I feel like I’m having to piece together crazy solutions for childcare and it’s making me crazy. Normally, most people have a regularly scheduled job (1) and have a set normal time for childcare (2). I have neither. And add the stress of needing to get as many hours as possible and I’ve basically had a nervous break down today. I have arranged for L to pick the boys up pretty much every day unless we figure out something else which will likely be at least once a week, unless I call because I have no client. For example, I totally freaked when tomorrow I got scheduled, and S (my 14 year old) is supposed to watch M. But of course, S has a counseling appointment that he really needs at 5 pm. Just then my best friend Mel came to the rescue. It’s almost like she knows when I’m on the edge because she just happened to call right then and pointed out that she wasn’t working and she could do M & the other boy and then watch M until I got home. S could go to counseling (his dad & stepmom will deal with his transportation). She rescues me more than I really deserve. I know without her I would have collapsed long ago. I only hope that there will come a day when I have the opportunity to give just as much to her. Because she really deserves it. And I’m really grateful she’s in my life and hasn’t run away screaming into the night yet.
After I pick up the boys, I drop them off, M for S to watch so I can go into their office. Jess had asked me to come by to talk about scheduling and about office procedures. We did. And I start to listen and watch as the phone rings and she schedules stuff. And it dawns on me why things are so crazy.
1) Remembering back at the client site, I realize that this is one of the set clients. There should be strong documentation on the network, server, required apps, configurations, etc etc… I got some, but some of the questions I asked (which should have been documented and printer out before the job even started) made the other tech scratch his head and look around. For example I tried to install two applications off mapped drives. The first one was a sql client and wanted to set itself up to the database - but that wasn’t in the 4 lines of instructions I had been given. I had to go ask him a different question a couple of times along the way. The second application required that a file be pulled off the server and put in a special folder on the local drive, that took some time to figure out, and then it required an installation password. They had done this before, but he had to go get the owner, who tried several different ones. When he finally put in the right one, that password was in the instructions, but it was just in quotes next to the application installation program. I thought it was the name of the program. Finally, the printer driver that I had to install was certainly being used around the office since it was the main printer. It should have been placed on the server as well.
First problem: SEVERE LACK OF DOCUMENTATION FOR CLIENTS
Another thing that I noticed was the fact that on their network, you could walk in and connect to the internet through the e-net connections, with no authentication whatsoever. Not exactly a good business practice. When I mentioned this to the other tech, he asked me what else would they do… I was so shocked I kind of just looked at him. I said that it was poor security practice and a chance to upsell, but he didn’t really seem interested. He also said they had an exchange server but didn’t use it, instead they outsourced their email - another missed chance… Seemed really strange to me.
2) I watched Jess schedule things, looked at my contract and saw the same thing, and then listened to what she did to schedule people on the phone. Granted it’s my first day but I saw something that made my hair curl. Appointments are scheduled at 9, 11:30, 2 and 4:30, period. There is no scoping out of the project to allot the appropriate amount of time. This makes absolutely no sense to me. Not only that it dawned on me, with the scheduled appointment times, this is not an 8 hour a day job. Figuring that the last call takes 2 hours, it would be 6:30 when done. That is 9.5 hours, and not really acceptable to me as a single mom, and not at all since I also will be in school.
Second problem as I see it: BAD BUSINESS PRACTICES BY NOT SCOPING WORK CORRECTLY
No wonder they are all so frazzled - that is no way to run a computer services company - you can’t just schedule jobs without regard to what has to be done.
So I don’t know what I’m going to do. I know that I will work as hard as I can to make as much money as possible. And that I will keep looking for a more sane place to work. After that I’ll just have to see.
One thing to look forward to: This weekend M goes on a camping trip from Friday morning until Sunday at noon. That entire time I will be childless since S is at his dad’s. I think this was a good week to have things so crazy since I can kind of GO crazy at the end of it. I do have one scheduled gig on Sat - but it looks short and sweet and other than that I’m all alone. YEAH!
Technorati Tags: Business, Consulting practices, Frustration